Alpha
Field Service
Built in Public

What we've shipped

A transparent, living record of every release. We build in the open, so you can watch the platform grow week by week.

Oct 20ImprovementOct 20, 2026

October 2026: Platform Progress & Trial Offer

Our latest Alpha Field Service update connects the current private-beta progress with a clearer path to trying the platform: a 14-day trial with no credit card required after invitation and activation, plus an annual subscription offer equivalent to 2 months free when billing becomes available.

  • Private-beta early-access leads can be handed off to Alpha Field Service Platform Admin; the owner-verified workflow preserves approved lead information.
  • The connected core covers requests, customers and properties, quote approval, recurring visits, field work, customer portal, and invoicing.
  • Scheduled-billing queue and card-later authorization recovery have been implemented; final live authorization and regression verification remain open.
  • Annual subscription pricing is planned at 10 monthly payments for 12 months of access. Public self-service Stripe subscription checkout is still being prepared.
  • This October marketing refresh is checkpointed in the website workspace; live website deployment awaits publisher authentication.
Sep 19MilestoneSep 19, 2026

Embedded Website Intake

Request forms can now be embedded into an organization's website and feed directly into Alpha Field Service — no manual re-entry required.

  • Embeddable iframe request forms
  • Submissions flow directly into Service Requests
  • Works on any external website
Sep 15MilestoneSep 15, 2026

Business Intelligence Expansion

Owner Dashboard, Morning Debrief, Goals & Action Items, and the underlying business-intelligence foundation became part of the current platform.

  • Owner Dashboard with the operational picture
  • Morning Debrief surfacing daily exceptions
  • Goals & Action Items connecting planning to operations
  • Business Intelligence reporting foundation
Sep 8MilestoneSep 8, 2026

Team & Operations Expansion

Employee time clock, labor/revenue reporting, field permissions, rain-day workflow, and expanded operational controls moved into the available platform.

  • Employee Time Clock with job-level tracking
  • Labor cost & revenue reporting
  • Roles & field permissions
  • Rain Day workflow for weather disruptions
Sep 1MilestoneSep 1, 2026

Customer Portal & Communications

Portal access, payment management, skip/cancel/reschedule workflows, service photos, customer feedback, and communication templates moved into the available platform.

  • Customer Portal with self-service access
  • Balance & payment method management
  • Skip / cancel / reschedule request workflows
  • Service updates & photos surfaced to customers
  • Structured customer feedback capture
  • Reusable communication templates
Aug 28MilestoneAug 28, 2026

Billing & Payment System

Invoice engine, autopay, payment holds, partial payments, credits, and scheduled billing moved into the product's available feature set.

  • Invoice Engine converting billable work to structured invoices
  • Automatic payments (autopay)
  • Payment holds for account review
  • Partial payments & credits
  • Scheduled billing following job rules
Aug 14MilestoneAug 14, 2026

Call IQ Intake Intelligence Expansion

Began the next identity/intake layer: stronger customer identity, contact/property extraction, actionable next steps, and structured AFS handoff information. The planned workflow also includes an initiated Prepare Callback brief based on saved call context.

  • Identity, contact & property extraction from transcripts
  • Service intake structuring
  • Next-step recommendations
  • Structured Alpha Field Service handoff notes
  • Prepare Callback brief from saved call context
Aug 14MilestoneAug 14, 2026

Call IQ Processing Architecture

Persistent transcripts, lazy-loaded recordings, transcript hashing, owner-initiated Analyze/Re-analyze, improved score eligibility, and credit-efficient processing reached the verified production architecture.

  • Persistent call transcripts stored once and reused
  • On-demand recording loading (reduces provider traffic)
  • Transcript hashing prevents redundant AI analysis
  • Owner-initiated Analyze / Re-analyze
  • Call score eligibility (non-service calls excluded)
  • Credit-efficient processing architecture
Aug 12MilestoneAug 12, 2026

Actual Visit Time Foundation

Added the Start → In Progress → Complete lifecycle and the foundation for distinguishing estimated service duration from actual on-property time — the prerequisite for future profitability intelligence.

  • Start → In Progress → Complete visit lifecycle
  • Actual vs. estimated time separation
  • Foundation for labor & profitability analytics
0.4.0FeatureAug 8, 2026

Mobile Operations & Scheduling Expansion

Mobile-specific scheduling, Today workflow, recurring-schedule controls, conflict review, Find a Time, Move Day, schedule undo, and better field workflows.

  • Mobile scheduling experience for the field
  • Today workflow for daily operations
  • Recurring schedule controls with edit scopes
  • Schedule conflict detection and undo
  • Find a Time availability-aware placement
  • Move Day and customer-notification workflows
0.3.0FeatureJul 25, 2026

Recurring Service Engine + Schedule Undo

Recurring schedules are now separate from individual visits. Move one appointment without destroying the series. Schedule mutations are recorded as authoritative operations.

  • Recurring schedule separated from generated visits
  • Edit scopes: this visit only, this and future, entire series
  • Schedule undo for move, resize, and assignment changes
  • Historical completed visit protection
0.2.0FeatureJul 10, 2026

Quote Builder + Secure Approval

Professional quoting with line items, taxes, optional services, secure customer approval links, and quote versioning that preserves what the customer approved.

  • Line items, pricing, taxes, discounts, deposits
  • Secure customer approval links with signature
  • Quote versioning and approval history
  • Quote-to-job conversion
0.1.0FeatureJun 15, 2026

Foundation — Customers, Properties, Requests

The connected record system: customers, properties, service requests, and the operational history that ties them together.

  • Customer and property CRM with relationships
  • Service request capture and status tracking
  • Mobile-first navigation and owner dashboard
  • Today's Route with map integration